Frequently Asked Questions

Who's behind LittleLux Playhouses?

Meet Nicole and Hamish, passionate parents creating enchanting play spaces. Learn more here.

How do I contact LittleLux?

Reach us at hello@littlelux.co.nz for any queries or assistance.

What's the shipping process? 

Orders ship within 3-5 business days. Shipping rates vary base on location (calculated at checkout based on your address); check further details here.

Can I skip shipping fees? 

Yes! Opt for free local pickup at our Little Lux Warehouse based in Hobsonville, Auckland. Ready in 2-3 business days.

How do I check my order status? 

Once shipped, you'll receive an email with a tracking number. Allow 48 hours for tracking info.

Do you accept Afterpay? 

Yes, we do! Make your purchase more convenient with Afterpay at checkout.

How easy is setup? 

Kids don't want to wait around, and we get it! That's why our playhouses come with easy-to-assemble pre-made panels and pre-drilled holes. With just two peppy pals and a battery drill, your play palace will be ready in 2-3 hours, tops!

What's the average weight and size per playhouse? 

Weight varies between roughly 150-250kg depending on the Playhouse, broken down into 5-8 boxes.  Dimensions are outlined in individual product descriptions and images. Check here for specifics.

Are Little Lux Playhouses watertight? 

Each playhouse provides a sufficient level of coverage to ensure the interior remains dry in most conditions, however with a wooden slat roof in heavy or horizontal style rain there is still risk of rain getting inside the playhouse. We do not recommend having mains powered appliances in the playhouse for this reason. To best prevent water leakage inside the playhouse, we recommend using an outdoor sealer and primer (such as Dulex 1Step Prep) on the roof with the option to also seal any gaps with a roof silicone sealant. 

Can I personalize and paint my playhouse? 

Absolutely! Little Lux Playhouses come pre-painted with non-toxic, water-based paint in grey/white tones. We strongly recommend you enhance and shield from the elements by applying outdoor paint within the first 4 weeks. Style it to your heart's content, from painting to adding cool toys and accessories - craft a dream playhouse uniquely styled and protected! 🏡🎨  

 

 

Got more questions? Reach out anytime. We're here to make your Little Lux Playhouse experience delightful! 🌟